Live chat for your website - with optional smart auto-replies.

Yes. You bring an API key from your preferred provider so usage costs stay transparent and capped on your side. The full provider list is on the AI Auto-Reply docs page.

Use the Knowledge Base - three item types in one list: URLs (auto-refreshed daily), free-text notes, and uploaded files (PDF, DOCX, TXT, MD up to 5 MB). New accounts get 3-5 starter notes auto-generated from your front page on signup.

It's instructed to answer only from the provided knowledge and to say "I'm not sure, let me get a teammate" when it doesn't know - so off-topic and made-up replies are rare.

Yes. Set a max-interactions cap so auto-reply hands off after N exchanges if the visitor still needs human help.

Absolutely. Smart auto-reply is opt-in - leave it off and you get a clean live-chat widget for your team to staff manually.

Yes. The widget itself is a one-line <script> tag that runs on Shopify, WordPress, Webflow, Wix, Squarespace, Ghost, Next.js, and plain HTML. For the AI brain you bring an API key from any supported provider — Google Gemini, OpenAI, or Anthropic — so you're not locked into one vendor and your usage costs stay transparent on your own bill.

Yes. AI auto-reply inherits FloatMessage's full targeting layer: enable it only on /pricing pages, only for visitors from specific countries (geo-IP at the edge), only on mobile, only outside business hours, or any combination. Outside the targeting window the chat widget falls back to manual mode.

Yes. Knowledge-base content stays scoped to your account, no third-party training, and you can pair the widget with our cookie-consent banner so chat only initializes after the visitor opts in. PII fields collected via chat (email, phone) are stored alongside the conversation and exportable on request.