Guest check-in pages

One link you send before arrival, instead of the same long message every week. Where to go, how to get in, the wifi, the bins, what to do on the way out - and unlike a message, you can fix a typo after they have it.

Building one

Create a landing page and pick the Guest check-in template. It starts with three sections worth keeping: an arrival sequence, an Access and wifi block, and a footer with your number so a stuck guest can reach a human.

Write the arrival steps for somebody standing outside with luggage, possibly in the dark, on one bar of signal. Short sentences and real landmarks beat hospitality copy.

Hidden details

Each row in the access block has a Hide behind the access code checkbox. Turn it on for anything that opens the property - door codes, key-safe codes, alarm codes, where a key is hidden. Leave it off for wifi, parking and bin day.

This is not cosmetic. A published page is cached and served to anyone who has the link, so a door code written into it is a door code published. Hidden values are never put in the page at all - the page ships with a placeholder, and the real value is only sent to a browser that has entered your access code.

Setting the access code

In the page editor, under the page details, there is an Access code for hidden details field. It appears only on pages that actually hide something.

Until you set one, the hidden details cannot be revealed by anyone, including your guest - the page will show a locked gate that never opens. Set the code, then send it with the booking confirmation.

Keep it short. It is typed one-handed by somebody holding a suitcase, not a password. Attempts are rate limited per guest and per property, so a code is not worth guessing at, and one guest fumbling theirs cannot lock out the next arrival.

Getting it to the guest

Send the link in your booking message, and put a QR code on a card inside the apartment for everything after arrival - the wifi they will ask for again on day three, the bin day, how the heating works.

Because the code points at a link we own rather than at the page address, you can change the page - or point the card at a different page entirely - without reprinting the card in the flat.

Worth knowing

• A door code is only as private as the people who have it. Change it between guests; the page is one link and does not need reissuing.
• Consider turning on Hide from search engines in the page settings. The hidden values are safe regardless, but there is rarely a reason for an arrival page to be indexed.
• Edit the page any time. The guest holds a link, not a copy, so a correction reaches them even after you have sent it.