Live Chat4 min read

Using Chat Conditions to Target Specific Pages

You don't always want the chat widget on every page. FloatMessage lets you control exactly where and when chat appears using visibility conditions, URL targeting, scheduling, and geo-targeting. This guide covers all the options.

Open the Visibility tab

Go to Chat Settings and click the Visibility tab. This is where all targeting options live.

Chat Settings Visibility tab showing Open by Default, Show Delay, Auto Hide, scheduling, Target URLs, and Allowed Countries options — The Visibility tab controls where and when your chat widget appears

Control display behavior

The top section controls how the chat widget behaves when it loads:

Open by Default

When enabled, the chat window opens automatically when the page loads — visitors don't need to click the chat icon first. Great for support-heavy pages.

Show Delay

Set a delay (in seconds) before the chat icon appears. Useful for letting visitors read your content before prompting them to chat.

Auto Hide

Automatically hide the chat widget after a set time if the visitor hasn't interacted with it.

After Visitor Closes

Choose what happens when a visitor dismisses the chat: Always Reappear (show again on next page), Hide for Session (stay hidden until they close the browser), or Hide Forever (never show again on that device).

Target specific URLs

Use the Target URLs field to show the chat widget only on specific pages. Enter one URL per line.

Supported formats

Exact URL — https://example.com/pricing
Wildcard — https://example.com/blog/* (matches all blog pages)
Path only — /contact (matches on any domain)

Tip: Leave Target URLs empty to show the chat widget on all pages. When you add URLs, the widget only appears on those specific pages.

Schedule chat availability

Use the Scheduling section to limit when the chat widget is visible — for example, only during business hours.

Days of week — select which days the widget appears (e.g., Monday to Friday)
Time range — set start and end times (uses the visitor's local time)
Date range — optionally limit to a specific date range

Note: All scheduling uses the visitor's local timezone, not yours. A time range of 9:00–17:00 means 9 AM to 5 PM in whatever timezone the visitor is in.

Restrict by country

Use the Allowed Countries field to show the chat widget only to visitors from specific countries. This is useful if you only support certain regions.

Tip: Geo-targeting uses Cloudflare's IP geolocation headers — it's automatic and doesn't require any extra setup.

Click Save Settings when you're done configuring.